Terms & Conditions

General information

Company Name: RICH & HANC. ApS
CVR: 36449292
Address: Larsbjørnsstræde 26, Copenhagen K
Mail: contact@richandhanc.dk
Phone: (+45) 3024 4708

1. Order submission
Once you have placed an order on richandhanc.com, you will automatically receive a mail where it is clear which styles you just ordered. This mail is not a confirmation of your order and there are not entered a legally binding agreement between you and RICH & HANC.

Only after you have received the order confirmation mail confirming which styles we can deliver to you there is entered an agreement.

If you have not received your order confirmation, please check your inbox for unwanted/spam mails as our order confirmations unfortunately sometimes ends up there. If that is not the case, please contact us at contact@richandhanc.com or (+45) 3024 4708, so we can help you.

2. Wrong prices
If a price is obviously wrong, and you reasonably should have discovered it, we are not obliged to sell the product at the wrong price.

3. Payment
We accept payments by VISA, VISA/Dankort, MasterCard or MobilePay. There are no payment fees on richandhanc.com.

The amount will be deducted on your account as soon as the goods are shipped from our warehouse. There can never be deducted an amount greater than the one you have approved. If we can't ship your entire order, we will only deduct the amount for the goods we can actually deliver.

4. Delivery
Richandhanc.com ship worldwide. We deliver with PostNord in Denmark and use GLS for shipments to all other countries.

  • The delivery time in Denmark is usually 1-2 working days after you have received your order confirmation.
  • For delivery in the Nordic countries and within the EU, it will typically take 5-7 working days.
  • The delivery time outside the EU is usually 10-14 working days, depending on the recipient country.

Please note during sale periods shipping time may be longer than normal.

4.1 Delivery costs in Denmark
DKK 0,- by pick-up in the RICH & HANC store
DKK 0,- for delivery to a "Pakkeshop"
DKK 49,- for Private Delivery
* Free shipping on all orders above DKK1500

4.2 National Holidays
Shipping is closed:
1st of January
1st – 5th of April
30th of May
13th of May
5th of June
24th of June
24th - 26st of December
31st of December

4.3 Orders to the rest of the world
Shipping prices for the rest of the world will be calculated at checkout. The price depends on quantity and the desired country.

5. Right of withdrawal
You always have 14 days to regret your order when you shop at richandhanc.com no matter which products you purchased. You can send an e-mail to contact@richandhanc.com or use the standard withdrawal form that you find at the bottom of this page.

The withdrawal period will expire 14 days after you have received your order. If you regret your purchase, you can refuse to accept the package or completely fail to retrieve it.

You can also return your order to our warehouse. Please contact our customer service at contact@richandhanc.com for the correct return procedure. We will not accept returns that bypass this process.

6. Return of goods
If you wish to return your order, please note that items must be returned within 14 days from the day you receive your package. All items to be returned must be intact with original tags, unused and in the original packaging, so the items have not been impaired.

If the return goods are used, we have to reject your wish to return them. You can therefore only try the products on, but not take them into use. Just as if you had bought the products in a physical store.

You can return your order in our physical store or by sending the order back to our warehouse. Simply contact contact@richandhanc.com for further instructions. We will not accept returns that bypass this process. RICH & HANC do not cover shipping costs for returns.

All foreign customers, who want to return an order, must send back the goods to us and pay for the shipping themselves. The cheapest shipping method will typically be using your local post office. Make sure the shipment is customs cleared and insured in case it will get lost on its way to Denmark.

Please note that we do not receive packages sent by COD or shipments to be picked up at the post office. Always remember to pack the product properly, and please note you are responsible for the product until it reaches us, so please send the package with a traceable service so it can be located. Return shipping costs are not covered by RICH & HANC.

7. Recovery of amounts
If you regret your purchase and send back your products within 14 days, you will be reimbursed. The refund will be made to the same credit card you used when you placed the order, when you send the product back to us. Within two weeks after the cancellation you will receive a refund of the money to your account, and you will have an email sent to you as confirmation.

If you choose to return your purchase in our physical store, the amount will be exchanged to a voucher for our store. We do not do refunds.

8. Complaints
When you shop at richandhanc.com, you always have 2 years of warranty. If you think your product has a defect, you must immediately contact our customer service at contact@richandhanc.com.

In addition, please send pictures of the fault on the item and proof that the goods are purchased from us in form of your invoice or order confirmation together with a clear description of what the problem is. Then we will get back to you with the further procedure.

The warranty does not cover defects, damage or usage that has arisen because of lacking maintenance and inappropriate use of the product.

9. Personal data and cookies
When you make an order at richandhanc.com, RICH & HANC needs your information including name, address, phone number, e-mail address and payment data, in order to make it possible for us to deliver your order to you, and to provide you with the progress of your order. If you want to read more about how we handle and use data, as well as information about your rights, please refer to our privacy policy here.

RICH & HANC uses cookies to keep track of the items you have added to the shopping cart, general statistics about the use of the website. A cookie is a small text file that is stored on the computer you use when ordering at our website. richandhanc.com may contain links to other websites that are outside of RICH & HANC's control. RICH & HANC cannot assume responsibility for your privacy or for the content of these websites. RICH & HANC offers these links only to make it easier for you to find more information on specific topics. Information about the items ordered from such websites is not included in the description of the items ordered in the agreement between you and us (RICH & HANC). If you want to read more about our use of cookies, as well as how to delete them, please see our cookie declaration here.

10. Information about complaints
If you, as a customer, want to complain about your purchase/order, please contact our Customer Service at contact@richandhanc.com. If unsuccessful, you can send a complain to:

Nævnenes Hus
Toldboden 2
8800 Viborg
Denmark
naevneneshus.dk

If you live in another EU-country than Denmark, you have the possibility to complain to the EU-Commission’s online portal of complaints here.

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