Returns

Return policy
If you wish to return an order, please note that items must be returned within 14 days from the day you receive your package or purchase your item in-store. All items to be returned must be intact with original tags, unused and in the original packaging, so the items have not been impaired.

If the return goods are used, we have to reject your wish to return them. You can therefore only try the products on, but not take them into use. Just as if you had bought the products in a physical store.

You can return your order in our physical store or by sending the order back to our warehouse. Simply contact contact@richandhanc.com for further instructions. We will not accept returns that bypass this process.

Always remember to pack the product properly, and please note you are responsible for the product until it reaches us, so please send the package with a traceable service so it can be located. RICH & HANC do not cover shipping costs for returns.

International returns
All foreign customers, who want to return an order, contact contact@richandhanc.com for further return instructions on how to send back the goods to us. The cheapest shipping method will typically be using your local post office. Make sure the shipment is customs cleared and insured in case it will get lost on its way to Denmark.

Please note that we do not receive packages sent by COD or shipments to be picked up at the post office. Always remember to pack the product properly, and please note you are responsible for the product until it reaches us, so please send the package with a traceable service so it can be located. Return shipping costs are not covered by RICH & HANC for international shipments.

Exchange and refunds for all customers
If you regret your purchase and send back your products within 14 days, you will be reimbursed. The refund will be made to the same credit card you used when you placed the order online. Within two weeks after the cancellation, you will receive a refund of the money to your account. You will have an email sent to you as confirmation.

If you choose to return your purchase in our physical store, the amount will be exchanged to new items or a voucher for our store. Always remember to bring your invoice. Please note we do not provide refunds.

Return address
RICH & HANC
Larsbjørnsstræde 26
DK–1454 København K
DENMARK

Please note that you must write contact@richandhanc.com for further instructions when returning an order by shipping.

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